{"provider":"twilio","label":"Twilio","source":"https://status.twilio.com","license":"CC BY 4.0","citeAs":"Repose, \"Twilio incident history\", https://repose.sh/upstream/twilio","generatedAt":"2026-09-25T19:44:34.462Z","count":53,"incidents":[{"id":"hhwdrpzt72f8","title":"SMS Delivery Failures From a Subset of Twilio Short Codes to T-Mobile United States","impact":"minor","status":"monitoring","startedAt":"2026-09-25T18:11:36.394Z","resolvedAt":null,"updatedAt":"2026-09-25T18:34:03.152Z","components":["SMS Short Code, North America"],"url":"https://stspg.io/kb6vn09npd00","updates":[{"at":"2026-09-25T11:11:36.449-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-25T11:21:23.284-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T11:34:03.137-07:00","body":"We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"}]},{"id":"2x8q5jvvz0q7","title":"SMS Delivery Delays from Twilio to Etisalat United Arab Emirates","impact":"minor","status":"identified","startedAt":"2026-09-25T15:27:37.707Z","resolvedAt":null,"updatedAt":"2026-09-25T18:36:25.009Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/sjz4vrpvkd6k","updates":[{"at":"2026-09-25T08:27:37.823-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-25T08:35:09.507-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T09:35:34.521-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T11:36:25.006-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"}]},{"id":"4sbglq6twpcx","title":"Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil","impact":"minor","status":"investigating","startedAt":"2026-09-25T15:01:02.878Z","resolvedAt":null,"updatedAt":"2026-09-25T18:12:59.766Z","components":["Voice, Latin America"],"url":"https://stspg.io/ws0cx8tmxbv0","updates":[{"at":"2026-09-25T08:01:02.992-07:00","body":"Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-25T09:07:24.027-07:00","body":"Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-25T11:12:59.763-07:00","body":"Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"}]},{"id":"4vqcpc3zd4mq","title":"User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States","impact":"minor","status":"resolved","startedAt":"2026-09-25T06:34:12.462Z","resolvedAt":"2026-09-25T12:45:17.542Z","updatedAt":"2026-09-25T12:45:17.559Z","components":["Lookup SIM Swap","Legacy Identity MatchAndAttributes"],"url":"https://stspg.io/jww5m96l8ng4","updates":[{"at":"2026-09-24T23:34:12.567-07:00","body":"Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-25T00:35:44.332-07:00","body":"Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T01:38:43.143-07:00","body":"Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T03:42:05.480-07:00","body":"We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-25T05:45:17.542-07:00","body":"The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.","status":"resolved"}]},{"id":"st6rn5kjs488","title":"SMS Delivery Delays from Twilio to Claro Brazil","impact":"minor","status":"resolved","startedAt":"2026-09-25T03:49:33.426Z","resolvedAt":"2026-09-25T08:30:58.935Z","updatedAt":"2026-09-25T08:30:58.953Z","components":["SMS, Latin America"],"url":"https://stspg.io/qz4dt96vf9hq","updates":[{"at":"2026-09-24T20:49:33.494-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T20:54:43.115-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T21:54:59.017-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T23:22:29.275-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-25T01:30:58.935-07:00","body":"The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.","status":"resolved"}]},{"id":"jys00kdxjmc2","title":"SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States","impact":"minor","status":"identified","startedAt":"2026-09-25T02:24:21.646Z","resolvedAt":null,"updatedAt":"2026-09-25T16:35:55.110Z","components":["SMS Short Code, North America"],"url":"https://stspg.io/jbp30fb2xdlf","updates":[{"at":"2026-09-24T19:24:21.766-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T20:24:40.519-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T22:24:56.972-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-25T02:33:48.947-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T03:34:28.742-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T05:35:30.120-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T09:35:55.107-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"}]},{"id":"hpwx3sl7kbz0","title":"Event Streams Service Disruption","impact":"minor","status":"resolved","startedAt":"2026-09-24T20:40:23.817Z","resolvedAt":"2026-09-25T02:24:38.620Z","updatedAt":"2026-09-25T02:24:38.641Z","components":["Event Webhooks","SendGrid Marketing Campaigns","SendGrid Statistics","SendGrid Email Activity"],"url":"https://stspg.io/jvck7rxc4qr9","updates":[{"at":"2026-09-24T13:40:23.924-07:00","body":"We are investigating a service interruption with Event Streams. Customers may experience event data loss or delays in event delivery. Our team is actively investigating the scope of impact and data recovery options. We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T13:44:12.000-07:00","body":"Our engineers are continuing to investigate the issue causing inconsistencies with Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T15:13:09.183-07:00","body":"Our engineers have identified the issue and are working on restoring delayed events. A subset of mail-send related events (such as Delivered, Deferred, Bounces, Spam Reports) for Email Activity, Marketing Campaigns, Group Unsubscribes, and Event Webhook are delayed for a specific time window (TBD). Email stats for new mail recieved after 12:15 PM PT is not impacted and no event data was lost. We will provide an update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T16:45:29.392-07:00","body":"Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T18:03:13.426-07:00","body":"Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T19:05:50.094-07:00","body":"Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T19:24:38.620-07:00","body":"Our engineers have monitored the fix and confirmed the issue with event streams has been resolved. All services are now operating normally at this time.","status":"resolved"}]},{"id":"6sqx2z3rqdy9","title":"SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria","impact":"minor","status":"resolved","startedAt":"2026-09-24T17:55:33.370Z","resolvedAt":"2026-09-25T16:58:53.124Z","updatedAt":"2026-09-25T16:58:53.142Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/dzpwdczlh735","updates":[{"at":"2026-09-24T10:55:33.437-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T11:09:12.949-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T12:15:02.348-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T14:15:32.650-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T18:15:58.429-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T02:16:53.014-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T07:57:18.853-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-25T09:58:53.124-07:00","body":"The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria are operating normally.","status":"resolved"}]},{"id":"n2wqxr0lr0rm","title":"Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204","impact":"minor","status":"resolved","startedAt":"2026-09-24T17:19:40.280Z","resolvedAt":"2026-09-24T18:02:44.321Z","updatedAt":"2026-09-24T18:02:44.340Z","components":["Origination US1","Origination AU1","Origination IE1","Termination US1","Termination AU1","Termination IE1"],"url":"https://stspg.io/xnrrrz5tntrb","updates":[{"at":"2026-09-24T10:19:40.340-07:00","body":"Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.","status":"investigating"},{"at":"2026-09-24T10:36:02.961-07:00","body":"Transfer calls done via SIP REFER  in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.","status":"investigating"},{"at":"2026-09-24T10:38:11.880-07:00","body":"We are continuing to investigate this issue.","status":"investigating"},{"at":"2026-09-24T10:56:00.443-07:00","body":"Transfer calls done via SIP REFER  in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.","status":"investigating"},{"at":"2026-09-24T11:02:44.321-07:00","body":"This incident has been resolved.","status":"resolved"}]},{"id":"5s3d85qg6ybh","title":"Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled)","impact":"minor","status":"resolved","startedAt":"2026-09-24T16:22:58.000Z","resolvedAt":"2026-09-24T18:26:30.735Z","updatedAt":"2026-09-24T18:26:30.751Z","components":["SendGrid Website"],"url":"https://stspg.io/14bpnkstr729","updates":[{"at":"2026-09-24T09:22:58.000-07:00","body":"Starting at approximately 8:40am Pacific time on Sept 24th, our engineers have identified an issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T11:02:53.000-07:00","body":"Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected has recovered and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-24T11:26:30.735-07:00","body":"Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.","status":"resolved"}]},{"id":"t3j1pnzhbrr0","title":"Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available","impact":"minor","status":"resolved","startedAt":"2026-09-24T14:37:04.024Z","resolvedAt":"2026-09-24T19:35:10.008Z","updatedAt":"2026-09-24T19:35:10.025Z","components":["Conversation Intelligence"],"url":"https://stspg.io/kl25wzgm02yl","updates":[{"at":"2026-09-24T07:37:04.108-07:00","body":"Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.","status":"investigating"},{"at":"2026-09-24T07:49:15.138-07:00","body":"Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T08:11:37.444-07:00","body":"We see recovery with Conversation Intelligence (classic) issue processing Language  We'll monitor for 30 minutes.","status":"monitoring"},{"at":"2026-09-24T10:09:50.458-07:00","body":"We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T11:17:24.956-07:00","body":"We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes","status":"monitoring"},{"at":"2026-09-24T12:35:10.008-07:00","body":"The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.","status":"resolved"}]},{"id":"zn15y0tpklhk","title":"SMS Delivery Delays and Failures from Twilio to MTS Belarus","impact":"minor","status":"resolved","startedAt":"2026-09-24T11:52:04.831Z","resolvedAt":"2026-09-24T15:09:33.254Z","updatedAt":"2026-09-24T15:09:33.271Z","components":["SMS, Europe"],"url":"https://stspg.io/7z56zm919v8v","updates":[{"at":"2026-09-24T04:52:04.964-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T05:27:23.074-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T06:31:33.281-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T06:56:44.848-07:00","body":"We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Belarus and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-24T08:09:33.254-07:00","body":"The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Belarus is operating normally.","status":"resolved"}]},{"id":"h2ywfcj2czxw","title":"SMS Delivery Receipt Delays from Twilio to MTN Cameroon","impact":"minor","status":"identified","startedAt":"2026-09-24T11:13:47.572Z","resolvedAt":null,"updatedAt":"2026-09-25T18:34:28.062Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/5bgf5k5pp2hd","updates":[{"at":"2026-09-24T04:13:47.667-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T04:24:08.225-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T05:24:39.573-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T07:25:05.011-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T11:25:46.114-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T19:34:06.867-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T11:34:28.058-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.","status":"identified"}]},{"id":"t2z5944yb14z","title":"SMS Delivery Delays from Twilio to Datora Brazil","impact":"minor","status":"identified","startedAt":"2026-09-24T08:36:04.292Z","resolvedAt":null,"updatedAt":"2026-09-24T23:55:01.989Z","components":["SMS, Latin America"],"url":"https://stspg.io/82vk1jxly0r4","updates":[{"at":"2026-09-24T01:36:04.449-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T01:42:56.700-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T02:47:35.204-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T04:48:14.915-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T08:49:05.539-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T16:55:01.985-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"}]},{"id":"b13s2gl0wllg","title":"SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia","impact":"minor","status":"resolved","startedAt":"2026-09-24T06:56:56.545Z","resolvedAt":"2026-09-25T04:41:33.709Z","updatedAt":"2026-09-25T04:41:33.723Z","components":["SMS, APAC"],"url":"https://stspg.io/nkl6dlnwrkpx","updates":[{"at":"2026-09-23T23:56:56.642-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T01:02:18.773-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T03:02:57.208-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T07:03:29.773-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-24T08:46:09.745-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T09:48:20.202-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T11:54:15.901-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T15:54:46.777-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T19:34:52.444-07:00","body":"We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-24T21:41:33.709-07:00","body":"The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.","status":"resolved"}]},{"id":"rn73nh540rz6","title":"Voice Call Failures From a Subset of Twilio Phone Numbers to Vodafone in the United Kingdom of Great Britain and Northern Ireland","impact":"minor","status":"resolved","startedAt":"2026-09-23T19:34:37.440Z","resolvedAt":"2026-09-24T23:20:34.034Z","updatedAt":"2026-09-24T23:20:34.052Z","components":["Voice, Europe"],"url":"https://stspg.io/96cpllt8dxbq","updates":[{"at":"2026-09-23T12:34:37.506-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-23T12:35:39.148-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T13:37:16.768-07:00","body":"Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T15:38:16.149-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T19:38:36.721-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T03:38:54.721-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T08:29:03.875-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T09:30:42.715-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T11:31:48.567-07:00","body":"Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T14:19:00.576-07:00","body":"We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-24T16:20:34.034-07:00","body":"The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland are operating normally.","status":"resolved"}]},{"id":"3n5pq3ky0k12","title":"SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria","impact":"minor","status":"resolved","startedAt":"2026-09-23T17:57:44.544Z","resolvedAt":"2026-09-23T23:52:04.402Z","updatedAt":"2026-09-23T23:52:04.420Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/6vknbz1vdhp0","updates":[{"at":"2026-09-23T10:57:44.610-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-23T11:23:54.557-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T12:29:27.898-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T15:28:47.699-07:00","body":"We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T16:52:04.402-07:00","body":"The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria is operating normally.","status":"resolved"}]},{"id":"8dkgb5l51wqy","title":"Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Norway","impact":"minor","status":"monitoring","startedAt":"2026-09-23T15:02:40.501Z","resolvedAt":null,"updatedAt":"2026-09-25T17:09:11.443Z","components":["Voice, Europe"],"url":"https://stspg.io/459gq9jp0h41","updates":[{"at":"2026-09-23T08:02:40.625-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-23T09:03:06.001-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-23T09:20:11.381-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T10:20:29.040-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T12:26:01.901-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T16:26:27.342-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T00:27:50.348-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T16:28:18.834-07:00","body":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T08:08:53.520-07:00","body":"We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-25T10:09:11.440-07:00","body":"We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"}]},{"id":"p7v759yrdlgv","title":"SMS Delivery Delays from Twilio to MASS Response Austria","impact":"minor","status":"resolved","startedAt":"2026-09-23T12:53:25.426Z","resolvedAt":"2026-09-23T17:13:02.871Z","updatedAt":"2026-09-23T17:13:02.887Z","components":["SMS, Europe"],"url":"https://stspg.io/q493qvr1fr4h","updates":[{"at":"2026-09-23T05:53:25.527-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-23T06:23:57.620-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T07:24:55.512-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T08:11:38.824-07:00","body":"We have observed a recovery in SMS delivery from Twilio to MASS Response network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T10:13:02.871-07:00","body":"The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.","status":"resolved"}]},{"id":"5hgmnkdyd1pl","title":"SMS Delivery Failures from Twilio to Multiple Countries","impact":"minor","status":"resolved","startedAt":"2026-09-23T10:58:09.230Z","resolvedAt":"2026-09-23T20:10:00.858Z","updatedAt":"2026-09-23T20:10:00.876Z","components":["SMS, Europe"],"url":"https://stspg.io/rw9cffr2p3zv","updates":[{"at":"2026-09-23T03:58:09.617-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-23T04:14:17.067-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T05:15:01.563-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T07:15:47.463-07:00","body":"Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T11:11:16.473-07:00","body":"We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T13:10:00.858-07:00","body":"The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.","status":"resolved"}]},{"id":"1k7t2ygj1r8k","title":"SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden","impact":"minor","status":"resolved","startedAt":"2026-09-23T06:32:51.964Z","resolvedAt":"2026-09-23T12:25:45.233Z","updatedAt":"2026-09-23T12:25:45.251Z","components":["SMS, Europe"],"url":"https://stspg.io/dhtmtd9y85fv","updates":[{"at":"2026-09-22T23:32:52.102-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tele2 network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T23:53:29.893-07:00","body":"We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T01:53:48.689-07:00","body":"We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T05:25:45.233-07:00","body":"The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden is operating normally.","status":"resolved"}]},{"id":"9xvq4cwyz31m","title":"Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data","impact":"minor","status":"resolved","startedAt":"2026-09-22T21:38:26.000Z","resolvedAt":"2026-09-23T00:37:29.274Z","updatedAt":"2026-09-23T00:37:29.297Z","components":["Flex Insights"],"url":"https://stspg.io/tqmcpgc1vtwg","updates":[{"at":"2026-09-22T13:44:07.768-07:00","body":"We are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T14:38:26.000-07:00","body":"We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T14:39:14.000-07:00","body":"We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T14:39:48.000-07:00","body":"We are aware of inaccurate data being returned from Flex Queue Stats page, particularly for longest waiting task metrics. Our team has identified the cause and is actively working to fix the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T15:39:50.791-07:00","body":"Our team has identified the cause and has fixed the data discrepancy.  If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T17:37:29.274-07:00","body":"Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.","status":"resolved"}]},{"id":"jpgjg7fn317p","title":"Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console","impact":"minor","status":"resolved","startedAt":"2026-09-22T21:27:00.000Z","resolvedAt":"2026-09-22T22:10:32.140Z","updatedAt":"2026-09-22T22:10:39.625Z","components":["Other"],"url":"https://stspg.io/w1fb60t016x1","updates":[{"at":"2026-09-22T13:27:37.825-07:00","body":"We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T14:27:00.000-07:00","body":"We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T14:41:50.000-07:00","body":"We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T15:10:32.140-07:00","body":"We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.","status":"resolved"}]},{"id":"39w9n3xqzsx0","title":"Messaging Webhook Delays in US1","impact":"minor","status":"resolved","startedAt":"2026-09-22T19:23:02.418Z","resolvedAt":"2026-09-22T20:14:45.996Z","updatedAt":"2026-09-22T20:14:46.014Z","components":["Other"],"url":"https://stspg.io/ll09byg9yz2h","updates":[{"at":"2026-09-22T12:23:02.530-07:00","body":"We are investigating an issue with Messaging webhooks. Users may experience delays of up to 10 minutes receiving message status webhooks. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T12:33:55.244-07:00","body":"We have resolved the issue causing delayed Messaging webhooks for message status updates. Delivery status callbacks are processing as expected. We are continuing to monitor.","status":"monitoring"},{"at":"2026-09-22T13:14:45.996-07:00","body":"Messaging webhooks have returned to normal processing times in US1.","status":"resolved"}]},{"id":"f93df70676p9","title":"Phone Number APIs and Console Were Returning Incorrect 404 Responses","impact":"none","status":"resolved","startedAt":"2026-09-22T18:20:00.000Z","resolvedAt":"2026-09-22T18:20:00.000Z","updatedAt":"2026-09-22T19:27:55.059Z","components":[],"url":"https://stspg.io/3j2gx4ttr8jn","updates":[{"at":"2026-09-22T11:20:00.000-07:00","body":"Due to an incorrect configuration, customers experienced a burst of invalid 404 Not Found response when communicating with Phone Number APIs: AvailablePhoneNumbers and IncomingPhoneNumbers. They might have also experienced degraded console behavior relating to Phone Number operations.","status":"resolved"}]},{"id":"pcgzl5svjhkv","title":"SMS Delivery Delays from Twilio Long Codes to Natcom Haiti","impact":"minor","status":"resolved","startedAt":"2026-09-22T09:19:31.147Z","resolvedAt":"2026-09-22T12:52:34.253Z","updatedAt":"2026-09-22T12:52:34.269Z","components":["SMS, Latin America"],"url":"https://stspg.io/s506h5htrt0m","updates":[{"at":"2026-09-22T02:19:31.285-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T02:32:56.618-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T03:27:02.693-07:00","body":"We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T05:34:00.040-07:00","body":"We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T05:52:34.253-07:00","body":"The incident has been resolved and SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti is operating normally.","status":"resolved"}]},{"id":"dk6h15j4m9tp","title":"User Authentication Identity SNA Failure Increase for Smartfren in Indonesia","impact":"minor","status":"resolved","startedAt":"2026-09-22T08:50:50.976Z","resolvedAt":"2026-09-22T14:40:47.966Z","updatedAt":"2026-09-22T14:40:47.985Z","components":["Verify Silent Network Auth"],"url":"https://stspg.io/8rvtdp51grsm","updates":[{"at":"2026-09-22T01:50:51.082-07:00","body":"Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T02:05:25.033-07:00","body":"Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T03:05:45.994-07:00","body":"Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T05:14:28.779-07:00","body":"Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T05:59:10.436-07:00","body":"We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T07:40:47.966-07:00","body":"The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.","status":"resolved"}]},{"id":"4tqkx46x55h2","title":"SMS Delivery Delays and Failures from Twilio to Airtel India","impact":"minor","status":"resolved","startedAt":"2026-09-22T06:55:09.663Z","resolvedAt":"2026-09-22T12:49:43.338Z","updatedAt":"2026-09-22T12:49:43.356Z","components":["SMS, APAC"],"url":"https://stspg.io/lv8ncw49gph1","updates":[{"at":"2026-09-21T23:55:09.768-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T00:42:14.294-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T01:42:32.999-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T03:42:59.172-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T05:49:43.338-07:00","body":"The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.","status":"resolved"}]},{"id":"krkfwmsqnf4q","title":"SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Du United Arab Emirates","impact":"minor","status":"resolved","startedAt":"2026-09-22T06:19:34.800Z","resolvedAt":"2026-09-22T11:39:32.279Z","updatedAt":"2026-09-22T11:39:32.296Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/wfrl64fskry1","updates":[{"at":"2026-09-21T23:19:34.902-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-22T00:15:26.641-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T01:15:50.427-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T03:16:14.495-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T03:34:52.504-07:00","body":"We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T04:39:32.279-07:00","body":"The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.","status":"resolved"}]},{"id":"kz26pxy9qsds","title":"SMS Delivery Delays from Twilio to Izzi Mexico","impact":"minor","status":"resolved","startedAt":"2026-09-22T04:20:13.425Z","resolvedAt":"2026-09-22T08:16:22.351Z","updatedAt":"2026-09-22T08:16:22.374Z","components":["SMS, Latin America"],"url":"https://stspg.io/4mdq711lgh5g","updates":[{"at":"2026-09-21T21:20:13.474-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T21:39:05.401-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T22:39:26.945-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T23:06:49.444-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Izzi network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T01:07:46.417-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Izzi network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T01:16:22.351-07:00","body":"The incident has been resolved and SMS delivery from Twilio to Izzi network subscribers in Mexico is operating normally.","status":"resolved"}]},{"id":"3nfkj7cwyds0","title":"Delayed Intelligent Alerts Notifications and Stale Alert History in Console","impact":"minor","status":"resolved","startedAt":"2026-09-21T23:54:26.323Z","resolvedAt":"2026-09-22T01:01:33.078Z","updatedAt":"2026-09-22T01:01:33.094Z","components":["Intelligent Alerts"],"url":"https://stspg.io/z8chvs91bqfp","updates":[{"at":"2026-09-21T16:54:26.402-07:00","body":"Our monitoring systems have detected a potential issue with Twilio Alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.","status":"investigating"},{"at":"2026-09-21T17:06:07.596-07:00","body":"We are currently experiencing an issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively investigating. We will provide an update in 1 hour as more information becomes available.","status":"investigating"},{"at":"2026-09-21T17:33:05.066-07:00","body":"We are seeing a recovery on the issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively monitoring. We will provide an update in 30 minutes as more information becomes available.","status":"monitoring"},{"at":"2026-09-21T18:01:33.078-07:00","body":"Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.","status":"resolved"}]},{"id":"x9s6pp9jlmhr","title":"Verify Voice Traffic Failures to Japan","impact":"none","status":"resolved","startedAt":"2026-09-21T17:25:50.906Z","resolvedAt":"2026-09-21T17:25:50.968Z","updatedAt":"2026-09-21T17:32:38.604Z","components":["Voice REST API US1"],"url":"https://stspg.io/p73d2wlb2grj","updates":[{"at":"2026-09-21T10:25:50.968-07:00","body":"On September 20th, Starting 15:30 UTC, Twilio customers may have experienced issues where Voice Verifications to Japan failed. This issue was resolved 9/20 17:52 UTC.","status":"resolved"}]},{"id":"yhlks5wxh1xv","title":"API Errors Affecting Multiple Services","impact":"none","status":"resolved","startedAt":"2026-09-21T15:09:15.000Z","resolvedAt":"2026-09-21T15:09:15.000Z","updatedAt":"2026-09-21T15:33:33.518Z","components":["Studio","Group Rooms","Verify","Sync","Flex Routing","MMS","SMS","PHONE NUMBERS","Conversations","Messaging Services"],"url":"https://stspg.io/nqjkxwngpxc3","updates":[{"at":"2026-09-21T07:45:48.682-07:00","body":"Our monitoring systems have detected a potential issue with Programmable Message API Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.","status":"investigating"},{"at":"2026-09-21T08:09:15.000-07:00","body":"Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: \nPhone Numbers\nAccount Management\nAuthy > Verify\nProgrammable Messaging > SMS\nProgrammable Messaging > Messaging Services\nProgrammable Messaging > MMS\nProgrammable Messaging > Conversations\nProgrammable Video > Group Rooms\nServerless > Studio\nServerless > Sync\nFlex > TaskRouter.  The issue was resolved on 09/21/26 14:28 UTC","status":"resolved"}]},{"id":"xv7pjrblxy7t","title":"SMS Delivery Delays from Twilio to Claro Brazil","impact":"minor","status":"resolved","startedAt":"2026-09-21T13:42:57.605Z","resolvedAt":"2026-09-21T21:45:37.055Z","updatedAt":"2026-09-21T21:45:37.070Z","components":["SMS, Latin America"],"url":"https://stspg.io/tx6jms3zhrw5","updates":[{"at":"2026-09-21T06:42:57.701-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T07:41:13.383-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T08:42:02.048-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T10:42:34.613-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T12:36:24.716-07:00","body":"We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-21T14:45:37.055-07:00","body":"The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.","status":"resolved"}]},{"id":"szjrlr56008q","title":"Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers","impact":"minor","status":"resolved","startedAt":"2026-09-21T09:51:12.838Z","resolvedAt":"2026-09-22T03:36:12.031Z","updatedAt":"2026-09-22T03:36:12.046Z","components":["Voice, Middle East & Africa"],"url":"https://stspg.io/rwqd999h381m","updates":[{"at":"2026-09-21T02:51:12.932-07:00","body":"Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T03:51:41.626-07:00","body":"Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T05:52:39.840-07:00","body":"Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T09:53:20.847-07:00","body":"Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T15:18:43.608-07:00","body":"Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T15:19:32.930-07:00","body":"We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-21T17:19:53.274-07:00","body":"We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-21T20:36:12.031-07:00","body":"The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.","status":"resolved"}]},{"id":"pv6458wz3bz9","title":"Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz Pakistan","impact":"minor","status":"monitoring","startedAt":"2026-09-21T06:10:32.568Z","resolvedAt":null,"updatedAt":"2026-09-25T19:15:33.187Z","components":["Voice, APAC"],"url":"https://stspg.io/w6n99jhv404g","updates":[{"at":"2026-09-20T23:10:32.630-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T00:17:09.901-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-21T00:29:21.785-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T01:37:24.678-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T03:48:59.204-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T07:49:30.881-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T15:50:36.002-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T07:52:08.808-07:00","body":"We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T09:52:29.807-07:00","body":"We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T10:49:14.366-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T11:50:02.932-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T13:50:21.145-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T17:50:50.764-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T01:51:23.000-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-23T17:51:50.039-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-24T17:52:31.537-07:00","body":"Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-25T12:15:33.184-07:00","body":"We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"}]},{"id":"wyrdjl5kj781","title":"SMS Delivery Delays from Twilio to Telemat Cel Brazil","impact":"minor","status":"resolved","startedAt":"2026-09-20T22:28:43.028Z","resolvedAt":"2026-09-22T11:03:05.590Z","updatedAt":"2026-09-22T11:03:05.606Z","components":["SMS, Latin America"],"url":"https://stspg.io/0569sxgl0zt4","updates":[{"at":"2026-09-20T15:28:43.081-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-20T16:37:24.021-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-20T18:42:55.645-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-20T22:43:21.624-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T06:48:47.741-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T22:54:18.626-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T23:11:12.568-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T01:11:45.442-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T04:03:05.590-07:00","body":"The incident has been resolved and SMS delivery from Twilio to Telemat Cel network subscribers in Brazil is operating normally.","status":"resolved"}]},{"id":"hb3ndrbtj0tr","title":"SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico","impact":"minor","status":"monitoring","startedAt":"2026-09-20T17:47:27.203Z","resolvedAt":null,"updatedAt":"2026-09-25T07:22:03.993Z","components":["SMS, Latin America"],"url":"https://stspg.io/qz8pbzl7qmtz","updates":[{"at":"2026-09-20T10:47:27.337-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-20T11:47:55.417-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-20T13:54:08.726-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-20T17:55:54.332-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-20T18:56:23.312-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-20T20:57:59.890-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-20T22:59:43.729-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-21T03:00:20.877-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-21T11:01:59.195-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T12:03:37.749-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T14:04:24.763-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T18:12:31.852-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-21T22:14:15.096-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T00:14:34.378-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T04:15:16.492-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T10:38:33.647-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T11:45:31.394-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T13:45:54.179-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T15:19:21.357-07:00","body":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-22T16:21:27.547-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-22T18:31:14.165-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T00:10:44.547-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-23T08:11:09.897-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-24T00:11:27.012-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-25T00:22:03.989-07:00","body":"We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.","status":"monitoring"}]},{"id":"513j7mvlzw0x","title":"SMS Delivery Delays from Twilio to MTS Russia","impact":"minor","status":"resolved","startedAt":"2026-09-19T11:30:04.709Z","resolvedAt":"2026-09-19T16:35:25.038Z","updatedAt":"2026-09-19T16:35:25.056Z","components":["SMS, Europe"],"url":"https://stspg.io/h6r6zxltzfh3","updates":[{"at":"2026-09-19T04:30:04.824-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-19T05:33:29.388-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-19T07:35:56.453-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-19T07:40:05.771-07:00","body":"We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-19T09:35:25.038-07:00","body":"The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.","status":"resolved"}]},{"id":"tnhtkwkxbyst","title":"SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange Democratic Republic of the Congo","impact":"minor","status":"resolved","startedAt":"2026-09-18T22:15:20.000Z","resolvedAt":"2026-09-20T17:26:01.684Z","updatedAt":"2026-09-20T17:26:01.699Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/3qgzgrl4328d","updates":[{"at":"2026-09-18T12:14:14.698-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Tigo network subscribers in Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T12:14:34.776-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T13:14:58.732-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T15:15:20.000-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T15:40:23.233-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange networks subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T19:21:29.481-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-19T03:28:13.940-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-19T19:41:25.391-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-20T08:23:05.545-07:00","body":"We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-20T10:26:01.684-07:00","body":"The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo is operating normally.","status":"resolved"}]},{"id":"1f1p2zfgxffn","title":"A2P 10DLC Campaign Statuses Remaining 'In Review'","impact":"minor","status":"resolved","startedAt":"2026-09-18T21:34:24.925Z","resolvedAt":"2026-09-19T00:06:11.207Z","updatedAt":"2026-09-19T00:06:11.224Z","components":["Trust Hub"],"url":"https://stspg.io/5gp7k0h3nywh","updates":[{"at":"2026-09-18T14:34:24.993-07:00","body":"We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T15:30:57.658-07:00","body":"We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T16:36:40.037-07:00","body":"We have implemented a fix and A2P 10DLC campaign statuses are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T17:06:11.207-07:00","body":"The issue impacting campaign review statuses has been resolved and A2P 10DLC campaign status is operating normally at this time.","status":"resolved"}]},{"id":"d583yps31ky3","title":"SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo","impact":"minor","status":"resolved","startedAt":"2026-09-18T21:21:07.969Z","resolvedAt":"2026-09-18T22:43:29.818Z","updatedAt":"2026-09-18T22:43:29.835Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/hzplyx3kx6np","updates":[{"at":"2026-09-18T14:21:08.017-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T14:23:21.541-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T15:24:03.331-07:00","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T15:43:29.818-07:00","body":"Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is duplicated of this one https://status.twilio.com/incidents/tnhtkwkxbyst.","status":"resolved"}]},{"id":"4wyqzcy4d7m6","title":"Delays with Phone Number Registration to A2P 10DLC","impact":"minor","status":"resolved","startedAt":"2026-09-18T19:21:19.036Z","resolvedAt":"2026-09-19T00:00:27.097Z","updatedAt":"2026-09-19T00:00:27.116Z","components":["Trust Hub","PHONE NUMBERS"],"url":"https://stspg.io/6p26hg0bfrmx","updates":[{"at":"2026-09-18T12:21:19.096-07:00","body":"Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details.","status":"investigating"},{"at":"2026-09-18T12:31:46.893-07:00","body":"We are aware of an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. Our team is actively investigating and we will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T13:01:44.933-07:00","body":"We are investigating an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T14:01:40.392-07:00","body":"Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and are working with our carrier partners to deploy a fix. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T15:02:10.492-07:00","body":"Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T16:00:49.459-07:00","body":"Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T17:00:27.097-07:00","body":"The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time.","status":"resolved"}]},{"id":"ppqrr2064hwx","title":"SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil","impact":"minor","status":"resolved","startedAt":"2026-09-18T12:35:42.128Z","resolvedAt":"2026-09-18T23:00:43.274Z","updatedAt":"2026-09-18T23:00:43.295Z","components":["SMS, Latin America"],"url":"https://stspg.io/26pnndpyxzpw","updates":[{"at":"2026-09-18T05:35:42.275-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T05:48:34.561-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T06:48:49.415-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T08:49:16.036-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T12:50:37.229-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T14:50:57.846-07:00","body":"We have observed a recovery in SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T16:00:43.274-07:00","body":"The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.","status":"resolved"}]},{"id":"g4fl0jz54b4d","title":"SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines","impact":"minor","status":"resolved","startedAt":"2026-09-18T09:52:50.606Z","resolvedAt":"2026-09-18T19:58:58.981Z","updatedAt":"2026-09-18T19:58:58.998Z","components":["SMS, APAC"],"url":"https://stspg.io/gyy983rm41c8","updates":[{"at":"2026-09-18T02:52:50.679-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T03:53:21.490-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T04:53:59.121-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T06:56:41.618-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T08:57:11.920-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T12:58:58.981-07:00","body":"The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.","status":"resolved"}]},{"id":"mgp31nn7rrhp","title":"SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates","impact":"minor","status":"resolved","startedAt":"2026-09-18T09:48:07.693Z","resolvedAt":"2026-09-18T16:12:27.115Z","updatedAt":"2026-09-18T16:12:27.130Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/p793l9kljc68","updates":[{"at":"2026-09-18T02:48:07.805-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T03:48:27.831-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T05:54:35.406-07:00","body":"Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T07:05:44.573-07:00","body":"We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T09:08:43.374-07:00","body":"We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T09:12:27.115-07:00","body":"The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.","status":"resolved"}]},{"id":"8ttr9rw70w6q","title":"SMS Delivery Receipt Delays from Twilio to Ufone Pakistan","impact":"minor","status":"resolved","startedAt":"2026-09-18T09:23:08.702Z","resolvedAt":"2026-09-18T16:03:25.918Z","updatedAt":"2026-09-18T16:03:25.938Z","components":["SMS, APAC"],"url":"https://stspg.io/dhl8rp11rxml","updates":[{"at":"2026-09-18T02:23:08.858-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-18T02:23:36.535-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T03:27:32.058-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T05:32:54.832-07:00","body":"Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-18T07:00:06.792-07:00","body":"We have observed a recovery in SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T09:03:25.918-07:00","body":"The incident has been resolved and SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan are operating normally.","status":"resolved"}]},{"id":"8803swmhkfk0","title":"User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada","impact":"minor","status":"resolved","startedAt":"2026-09-18T01:45:02.052Z","resolvedAt":"2026-09-18T07:38:23.701Z","updatedAt":"2026-09-18T07:38:23.720Z","components":["Lookup Identity Match","Lookup SIM Swap","Legacy Identity MatchAndAttributes"],"url":"https://stspg.io/m79htdmt2dd3","updates":[{"at":"2026-09-17T18:45:02.208-07:00","body":"Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-17T19:27:31.692-07:00","body":"Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T20:28:24.313-07:00","body":"Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T22:36:49.724-07:00","body":"We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-18T00:38:23.701-07:00","body":"The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.","status":"resolved"}]},{"id":"z6d582w9kh93","title":"SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo","impact":"minor","status":"resolved","startedAt":"2026-09-17T18:36:23.901Z","resolvedAt":"2026-09-18T04:39:14.338Z","updatedAt":"2026-09-18T04:39:14.368Z","components":["SMS, Middle East & Africa"],"url":"https://stspg.io/74s9ng5j18ff","updates":[{"at":"2026-09-17T11:36:24.048-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-17T11:41:05.147-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T12:41:34.469-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T14:42:01.282-07:00","body":"Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T15:37:34.642-07:00","body":"We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-17T17:37:53.013-07:00","body":"We have observed a recovery in SMS delivery from Twilio Long Codes to Orange and Tigo network subscribers in the Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-17T21:39:14.338-07:00","body":"The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.","status":"resolved"}]},{"id":"9xldzxfzftql","title":"MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States","impact":"minor","status":"resolved","startedAt":"2026-09-17T15:11:40.529Z","resolvedAt":"2026-09-17T20:25:15.329Z","updatedAt":"2026-09-17T20:25:15.345Z","components":["MMS Short Code, North America"],"url":"https://stspg.io/spg64l3lvkxy","updates":[{"at":"2026-09-17T08:11:40.659-07:00","body":"Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-17T09:12:32.583-07:00","body":"Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-17T10:53:08.510-07:00","body":"We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-17T13:25:15.329-07:00","body":"The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.","status":"resolved"}]},{"id":"yptq805pc113","title":"MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States","impact":"minor","status":"resolved","startedAt":"2026-09-16T23:29:04.298Z","resolvedAt":"2026-09-17T19:57:08.804Z","updatedAt":"2026-09-17T19:57:08.819Z","components":["MMS Long Code, North America"],"url":"https://stspg.io/jjqw7gh8ctcy","updates":[{"at":"2026-09-16T16:29:04.349-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-16T16:55:24.430-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T16:57:22.785-07:00","body":"Twilio customers may be experiencing MMS delivery delays from a Subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T18:02:57.726-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T20:03:11.499-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T00:03:29.229-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T08:04:04.420-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T08:53:43.760-07:00","body":"We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-17T12:57:08.804-07:00","body":"The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.","status":"resolved"}]},{"id":"v3y59qb6d9wf","title":"Twilio Console Issue","impact":"minor","status":"resolved","startedAt":"2026-09-16T18:19:59.326Z","resolvedAt":"2026-09-17T20:57:05.658Z","updatedAt":"2026-09-17T20:57:05.673Z","components":["Console"],"url":"https://stspg.io/2myfcxxd6lxm","updates":[{"at":"2026-09-16T11:19:59.446-07:00","body":"We are experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-16T12:13:59.399-07:00","body":"We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-16T14:44:02.775-07:00","body":"We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-16T18:42:31.306-07:00","body":"We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-17T00:42:28.030-07:00","body":"Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix.  We expect to provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T02:42:33.560-07:00","body":"Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix.  We expect to provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T06:11:49.561-07:00","body":"Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix.  We expect to provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T13:57:05.658-07:00","body":"Incident related to the Twilio Console users having degraded experience while creating/viewing Restricted API Keys and Oauth Applicationhas been resolved and it is operating normally at this time.","status":"resolved"}]},{"id":"g88dj9p99bqh","title":"MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada","impact":"minor","status":"resolved","startedAt":"2026-09-16T15:44:33.621Z","resolvedAt":"2026-09-18T03:18:00.019Z","updatedAt":"2026-09-18T03:18:00.036Z","components":["MMS Long Code, North America"],"url":"https://stspg.io/2byqmsfkw7sv","updates":[{"at":"2026-09-16T08:44:33.725-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"investigating"},{"at":"2026-09-16T08:48:15.717-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T09:48:57.550-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T11:50:52.109-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T15:52:04.584-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-16T23:52:21.079-07:00","body":"Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","status":"identified"},{"at":"2026-09-17T15:14:00.468-07:00","body":"We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-17T17:15:23.079-07:00","body":"We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","status":"monitoring"},{"at":"2026-09-17T20:18:00.019-07:00","body":"The incident has been resolved and MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada is operating normally.","status":"resolved"}]}]}