{"provider":"openai","label":"OpenAI","source":"https://status.openai.com","license":"CC BY 4.0","citeAs":"Repose, \"OpenAI incident history\", https://repose.sh/upstream/openai","generatedAt":"2026-09-25T19:41:09.525Z","count":25,"incidents":[{"id":"01M3ACKDE4GYY67FXXNRRSC0CE","title":"Elevated Error Rates on GPT-6 Astra Pro","impact":"none","status":"resolved","startedAt":"2026-09-24T18:59:44.000Z","resolvedAt":"2026-09-24T19:46:28.000Z","updatedAt":"2026-09-24T19:46:28.000Z","components":[],"url":null,"updates":[{"at":"2026-09-24T18:59:44Z","body":"We have identified that users are experiencing elevated errors for GPT-6 Astra Pro.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-24T19:32:45Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-24T19:46:28Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M389CDQ97B11QPMSRAAYSE5S","title":"Mobile users unable to see Work Mode and the Model Picker","impact":"minor","status":"resolved","startedAt":"2026-09-23T23:25:00.000Z","resolvedAt":"2026-09-23T23:49:06.000Z","updatedAt":"2026-09-23T23:49:06.000Z","components":[],"url":null,"updates":[{"at":"2026-09-23T23:25:00Z","body":"We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT.\n\nWe are working on implementing a mitigation.","status":"investigating"},{"at":"2026-09-23T23:32:53Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-23T23:49:06Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M36RMC01ZFWQ861WYJKC4XE1","title":"Elevated Error Rates for ChatGPT across Plus and Pro plans.","impact":"minor","status":"resolved","startedAt":"2026-09-23T09:13:00.000Z","resolvedAt":"2026-09-23T09:54:16.000Z","updatedAt":"2026-09-23T09:54:16.000Z","components":[],"url":null,"updates":[{"at":"2026-09-23T09:13:00Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-23T09:45:17Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-23T09:54:16Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M34TAFM9WBGEBE3G1GBH4SE8","title":"Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans.","impact":"minor","status":"resolved","startedAt":"2026-09-22T15:04:05.000Z","resolvedAt":"2026-09-22T15:58:32.000Z","updatedAt":"2026-09-22T15:58:32.000Z","components":[],"url":null,"updates":[{"at":"2026-09-22T15:04:05Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-22T15:26:40Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-22T15:58:32Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M348TX2DX7KPM9X857N4APNV","title":"Increased error rate for Plus and Pro users.","impact":"minor","status":"resolved","startedAt":"2026-09-22T09:58:28.000Z","resolvedAt":"2026-09-22T10:37:42.000Z","updatedAt":"2026-09-22T10:37:42.000Z","components":[],"url":null,"updates":[{"at":"2026-09-22T09:58:28Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"investigating"},{"at":"2026-09-22T10:37:42Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2VBZB1RYSMXHZNRA25ZJ36X","title":"SSO sign-in and SCIM provisioning issues","impact":"none","status":"resolved","startedAt":"2026-09-18T23:00:09.000Z","resolvedAt":"2026-09-18T23:18:55.000Z","updatedAt":"2026-09-18T23:18:55.000Z","components":[],"url":null,"updates":[{"at":"2026-09-18T22:40:00Z","body":"Some users are unable to sign in with single sign-on (SSO). User and group provisioning through SCIM is also affected.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-18T23:06:00Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-18T23:18:55Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2VA7X37P1ASADSNZ1CG4N4D","title":"Overbilling for OpenAI-hosted containers in the Agent API","impact":"none","status":"resolved","startedAt":"2026-09-18T22:29:53.000Z","resolvedAt":"2026-09-19T07:52:40.000Z","updatedAt":"2026-09-19T07:52:40.000Z","components":[],"url":null,"updates":[{"at":"2026-09-18T22:29:53Z","body":"We’re investigating an issue causing higher-than-expected charges for OpenAI-hosted containers in the Agent API.\n\nWe’re working on a fix and preparing refunds for affected customers. We’ll share further updates as we make progress.","status":"investigating"},{"at":"2026-09-18T23:22:34Z","body":"We’re continuing to work on a fix for the container overbilling issue.\n\nWe’re also reviewing affected usage to identify impacted customers and calculate refunds.","status":"investigating"},{"at":"2026-09-19T01:08:42Z","body":"We are still implementing the mitigation.","status":"identified"},{"at":"2026-09-19T05:00:57Z","body":"We have applied the mitigation, and any new sessions would not run into this issue. We are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-19T07:52:40Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2V76GEPJB0HQGRA0QERRZ3T","title":"Delayed support responses","impact":"none","status":"resolved","startedAt":"2026-09-18T21:36:41.000Z","resolvedAt":"2026-09-19T01:10:40.000Z","updatedAt":"2026-09-19T01:10:40.000Z","components":[],"url":null,"updates":[{"at":"2026-09-18T21:36:41Z","body":"Some users are experiencing delayed responses from OpenAI Support by email and chat.\n\nWe’re investigating and will share updates as we learn more.","status":"identified"},{"at":"2026-09-18T21:59:34Z","body":"We have applied the mitigation and are monitoring the recovery.\n\nSome support responses by email and chat may still be delayed while we work through affected cases.","status":"monitoring"},{"at":"2026-09-19T01:10:40Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2RMCS2HVBXGBFKEZ9RZR4FA","title":"We are seeing elevated error rates across API models","impact":"minor","status":"resolved","startedAt":"2026-09-17T21:29:35.000Z","resolvedAt":"2026-09-17T21:50:36.000Z","updatedAt":"2026-09-17T21:50:36.000Z","components":[],"url":null,"updates":[{"at":"2026-09-17T20:20:00Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-17T21:20:00Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-17T21:50:36Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2RC0WHGTX8EHDH7D60JJ7FC","title":"Elevated errors affecting ChatGPT Work mode","impact":"major","status":"resolved","startedAt":"2026-09-17T19:03:17.000Z","resolvedAt":"2026-09-17T20:24:45.000Z","updatedAt":"2026-09-17T20:24:45.000Z","components":[],"url":null,"updates":[{"at":"2026-09-17T19:03:17Z","body":"We are investigating the issue for the listed services. Some users may experience failures when starting or running Work tasks.","status":"investigating"},{"at":"2026-09-17T19:38:03Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-17T19:57:22Z","body":"We are still implementing the mitigation.","status":"identified"},{"at":"2026-09-17T20:24:45Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2NRHTYAM3K3M93X1D068MCY","title":"Elevated errors in ChatGPT Work","impact":"minor","status":"resolved","startedAt":"2026-09-16T18:44:32.000Z","resolvedAt":"2026-09-16T19:34:36.000Z","updatedAt":"2026-09-16T19:34:36.000Z","components":[],"url":null,"updates":[{"at":"2026-09-16T18:44:32Z","body":"We are investigating elevated errors affecting ChatGPT Work. We will provide updates as we learn more.","status":"investigating"},{"at":"2026-09-16T19:15:47Z","body":"We are continuing to investigate elevated errors affecting ChatGPT Work. We will provide updates as we learn more.","status":"investigating"},{"at":"2026-09-16T19:20:27Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-16T19:34:36Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2KQNE5C42NEZPX6V01NHH5W","title":"Elevated errors with gpt-image-2.5-flare","impact":"major","status":"resolved","startedAt":"2026-09-15T23:50:32.000Z","resolvedAt":"2026-09-16T00:30:48.000Z","updatedAt":"2026-09-16T00:30:48.000Z","components":[],"url":null,"updates":[{"at":"2026-09-15T23:50:32Z","body":"We are experiencing elevated error rates for image generation and editing requests using gpt-image-2.5-flare in the API.\n\nOur team is working to mitigate the issue. We will provide another update as more information becomes available.","status":"investigating"},{"at":"2026-09-15T23:58:30Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-16T00:30:48Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2JZR57HRQTKQGTCWG31M3AS","title":"Ads Manager login issues","impact":"minor","status":"resolved","startedAt":"2026-09-15T16:52:36.000Z","resolvedAt":"2026-09-15T16:54:01.000Z","updatedAt":"2026-09-15T16:54:01.000Z","components":[],"url":null,"updates":[{"at":"2026-09-15T16:52:36Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-15T16:54:01Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2HYH64J2CZMZ63HEV2FCQFA","title":"Elevated errors from GPT-5.6 and GPT-5.6 Instant on paid plans","impact":"minor","status":"resolved","startedAt":"2026-09-15T07:12:04.000Z","resolvedAt":"2026-09-15T07:53:36.000Z","updatedAt":"2026-09-15T07:53:36.000Z","components":[],"url":null,"updates":[{"at":"2026-09-15T07:12:04Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-15T07:24:26Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-15T07:53:36Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2H3J1D6Y7RHAP49GRWGJAY0","title":"Degraded Performance affecting Agents API","impact":"none","status":"resolved","startedAt":"2026-09-14T23:20:41.000Z","resolvedAt":"2026-09-14T23:39:21.000Z","updatedAt":"2026-09-14T23:39:21.000Z","components":[],"url":null,"updates":[{"at":"2026-09-14T20:30:00Z","body":"Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions. ","status":"monitoring"},{"at":"2026-09-14T23:28:43Z","body":"We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.","status":"monitoring"},{"at":"2026-09-14T23:39:21Z","body":"The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.","status":"resolved"}]},{"id":"01M2GA8XTS6VB3QCDEGZ0HNAQ5","title":"Elevated errors affecting Work Mode in ChatGPT","impact":"minor","status":"resolved","startedAt":"2026-09-14T15:58:48.000Z","resolvedAt":"2026-09-15T03:11:36.000Z","updatedAt":"2026-09-15T03:11:36.000Z","components":[],"url":null,"updates":[{"at":"2026-09-14T15:58:48Z","body":"Earlier today, some ChatGPT Plus users using Work Mode experienced errors starting or resuming tasks, or had limited access to workspace tools and files. We have applied a mitigation and service has recovered. We are monitoring the results.","status":"monitoring"},{"at":"2026-09-14T19:42:08Z","body":"We have applied additional mitigations for Work Mode. We are monitoring to confirm that workspace tools and files are functioning normally for ChatGPT Plus users.","status":"monitoring"},{"at":"2026-09-15T03:11:36Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2EWYR55J47M2BPG9WC76VEG","title":"Elevated error rates for Codex and ChatGPT Work","impact":"none","status":"resolved","startedAt":"2026-09-14T02:46:48.000Z","resolvedAt":"2026-09-14T03:57:19.000Z","updatedAt":"2026-09-14T03:57:19.000Z","components":[],"url":null,"updates":[{"at":"2026-09-14T02:46:48Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-14T02:59:08Z","body":"```\nWe are investigating elevated error rates affecting Codex and ChatGPT Work\n```","status":"investigating"},{"at":"2026-09-14T03:42:18Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-14T03:57:19Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2DV6788RRSDZ5K98S5HN0A8","title":"Elevated errors for ChatGPT users in Europe","impact":"minor","status":"resolved","startedAt":"2026-09-13T16:56:41.000Z","resolvedAt":"2026-09-13T17:47:55.000Z","updatedAt":"2026-09-13T17:47:55.000Z","components":[],"url":null,"updates":[{"at":"2026-09-13T16:56:41Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"investigating"},{"at":"2026-09-13T17:00:20Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-13T17:47:55Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M2D1CZG0862JB4JHVW56QF89","title":"Codex GitHub Review and Pull Request Failures","impact":"minor","status":"resolved","startedAt":"2026-09-13T09:26:00.000Z","resolvedAt":"2026-09-13T09:53:42.000Z","updatedAt":"2026-09-13T10:53:10.000Z","components":[],"url":null,"updates":[{"at":"2026-09-13T09:26:00Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-13T09:32:51Z","body":"We have identified an upstream GitHub service disruption affecting review publication and pull request creation in Codex. Follow [GitHub’s status page](https://www.githubstatus.com/ \"GitHub’s status page\") for updates. We expect these workflows to recover as GitHub restores service.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-13T09:35:40Z","body":"We have identified an upstream GitHub service disruption affecting review publication and pull request creation in Codex. Follow [GitHub’s status page](https://www.githubstatus.com/ \"GitHub’s status page\") for updates. We expect these workflows to recover as GitHub restores its services.","status":"identified"},{"at":"2026-09-13T09:53:42Z","body":"Github has applied the mitigation and we are monitoring the recovery.","status":"resolved"},{"at":"2026-09-13T09:55:55Z","body":"Github have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-13T10:53:10Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M28MEQWTQJDRCRPFD9FWQ0H3","title":"1% of ChatGPT Work (mobile/web) turns are failing for existing threads","impact":"minor","status":"resolved","startedAt":"2026-09-11T16:22:49.000Z","resolvedAt":"2026-09-12T01:57:37.000Z","updatedAt":"2026-09-12T01:57:37.000Z","components":[],"url":null,"updates":[{"at":"2026-09-11T16:22:48Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"investigating"},{"at":"2026-09-11T17:16:49Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-11T17:17:35Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-11T21:51:56Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-12T01:38:04Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-12T01:57:37Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M27VK1VN54RQJGJEHB5JTQJJ","title":"Elevated errors for GPT-5.6 Sol on the API","impact":"minor","status":"resolved","startedAt":"2026-09-11T09:08:15.000Z","resolvedAt":"2026-09-11T11:21:43.000Z","updatedAt":"2026-09-11T11:21:44.000Z","components":[],"url":null,"updates":[{"at":"2026-09-11T09:08:15Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-11T10:09:47Z","body":"We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic.\nWe continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery","status":"monitoring"},{"at":"2026-09-11T11:21:43Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M27Q9GH7WVKNA61ZR3RDMSY5","title":"Elevated errors for ChatGPT users in Europe","impact":"minor","status":"resolved","startedAt":"2026-09-11T07:53:08.000Z","resolvedAt":"2026-09-11T10:16:31.000Z","updatedAt":"2026-09-11T10:16:32.000Z","components":[],"url":null,"updates":[{"at":"2026-09-11T07:53:08Z","body":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","status":"identified"},{"at":"2026-09-11T08:37:26Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-11T10:16:31Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M26E3PPAYJMMRHX2MZJCTHMF","title":"Delays in customer support responses","impact":"none","status":"resolved","startedAt":"2026-09-10T19:53:26.000Z","resolvedAt":"2026-09-10T21:48:32.000Z","updatedAt":"2026-09-10T21:48:32.000Z","components":[],"url":null,"updates":[{"at":"2026-09-10T19:53:26Z","body":"We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.","status":"investigating"},{"at":"2026-09-10T20:45:24Z","body":"We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.","status":"investigating"},{"at":"2026-09-10T20:54:53Z","body":"We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.","status":"identified"},{"at":"2026-09-10T21:20:47Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-10T21:48:32Z","body":"All impacted services have now fully recovered.","status":"resolved"}]},{"id":"01M26DX2PP1AFHGJK5E4M6S2J6","title":"Elevated errors affecting ChatGPT Work","impact":"minor","status":"resolved","startedAt":"2026-09-10T19:49:49.000Z","resolvedAt":"2026-09-10T21:30:02.000Z","updatedAt":"2026-09-10T21:30:02.000Z","components":[],"url":null,"updates":[{"at":"2026-09-10T19:49:49Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-10T19:50:34Z","body":"We are investigating elevated errors affecting some ChatGPT Work users. Some users may encounter server errors. We are working to mitigate the issue.","status":"investigating"},{"at":"2026-09-10T20:31:52Z","body":"We have applied mitigation and are monitoring recovery.","status":"monitoring"},{"at":"2026-09-10T21:30:02Z","body":"All impacted services are now fully recovered.","status":"resolved"}]},{"id":"01M24HYC9SX2Q4471EVMY6EXQE","title":"Unable to open shared ChatGPT Project using direct link","impact":"minor","status":"resolved","startedAt":"2026-09-10T02:21:57.000Z","resolvedAt":"2026-09-10T14:28:15.000Z","updatedAt":"2026-09-10T14:28:15.000Z","components":[],"url":null,"updates":[{"at":"2026-09-10T02:21:57Z","body":"We are investigating the issue for the listed services.","status":"investigating"},{"at":"2026-09-10T06:01:47Z","body":"We are still implementing the mitigation.","status":"identified"},{"at":"2026-09-10T09:37:49Z","body":"We are still implementing the mitigation.","status":"identified"},{"at":"2026-09-10T12:06:23Z","body":"We have applied the mitigation and are monitoring the recovery.","status":"monitoring"},{"at":"2026-09-10T14:28:15Z","body":"All impacted services have now fully recovered.","status":"resolved"}]}]}